Refund and Returns Policy
Effective Date: 14 October 2025
At Je’m Bikers, your satisfaction is our priority. We take great care to ensure every product meets our quality standards. However, if you receive a defective, damaged, or incorrect item, we’re here to help.
1. Eligibility for Returns
To be eligible for a return, please ensure that:
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The item received is damaged, incorrect, or defective, and remains in its original packaging.
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The return request is made within 2 days of receiving your order.
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You have proof of purchase (order number or receipt).
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
Certain items cannot be returned or refunded, including:
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Used or installed parts.
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Electrical or electronic components.
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Clearance or promotional items.
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Helmets, gloves, or apparel that have been worn.
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Change of mind orders.
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International customers.
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Pre-order items (once the order has been confirmed).
Please check the product details carefully before making your purchase.
3. Return Process
To initiate a return:
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Contact our support team at 📧 jembikers@gmail.com with your order details, photos/video (if applicable), and reason for return.
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Our team will review your request and provide confirmation on whether the return is eligible.
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Once approved, please ship the item back to the following address using a trackable courier service:
Je’m Bikers
D-2-24, Block D, Pangsapuri Sri Tanjung
USJ 16, 47630 Subang Jaya
Selangor, Malaysia -
Return shipping costs must be paid by the customer unless the product received is defective or incorrect.
4. Refunds
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Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–14 working days.
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The refund will be credited to your original payment method.
Please note: Shipping fees are non-refundable.
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Contact us within 48 hours of receiving it.
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Include clear photos or videos as proof to help us resolve the issue quickly.
6. Exchanges
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We only replace items if they are defective or damaged.
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If you need an exchange for the same item, please email us at jembikers@gmail.com.
7. Cancellation
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If you made a wrong order or changed your mind, please contact our admin within 24 hours or before the item is dispatched to request an order cancellation.
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Once the item has been dispatched, cancellation is no longer valid.
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Pre-order items cannot be canceled after the order is confirmed, as they are already being processed by our supplier.
Please note:
The seller reserves the right to cancel any order in the event of unexpected supplier price changes (especially for pre-order items), or if the product is discontinued or no longer in production.
8. Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
Email: jembikers@gmail.com
Phone: +60 13-684 1596
Address: D-2-24, Block D, Pangsapuri Sri Tanjung, USJ 16, 47630, Subang Jaya Selangor, Malaysia